After-sales service
After-sales service
In recent years, to adapt to the needs of the market economy and for the company's own improvement and development, the company has issued a quality policy. Quality Tenet: Ensure product quality and create a leading quality brand. We regard quality as life and customers as God, and through the unremitting efforts of all employees, we provide customers with satisfactory products and after-sales service. Quality Objectives: 1) 100% product qualification rate. 2) 100% after-sales service satisfaction rate. Implementation Principles: 1) People-oriented principle 2) Quality priority principle 3) Full-process control principle 4) Meeting customer expectations principle. With the unremitting efforts of all employees, our company has successfully passed ISO9001 certification.
Pre-sales service:
1. We will send personnel to introduce domestic and international crane industry standards to users, and introduce the features and overview of our Qihang products, providing users with decision-making materials to select high-end products. 2. Through samples, product performance, and technical solutions, we will send specialized technical and business personnel for technical exchanges and business briefings. We can organize visits for your company's personnel for inspection. Throughout the bidding process, we will promptly provide product performance, features, design drawings, and various parameters, actively cooperating with your company to select a satisfactory product manufacturer. Even if, due to other factors, we do not select our Qihang products, we are willing to provide technical consultation for this project so that your company can purchase technologically advanced, reasonably priced, and reliable products.
Sales service:
1. Henan Zhongyuan Heavy Industry Equipment Co., Ltd. optimizes and refines its designs during the technical design process. We maintain close contact with design institutes and your company to ensure the smooth progress of the design work. We actively listen to the requirements of on-site operators to improve the design. If the design institute requests changes or the user requires updates, our company will do its utmost to meet their needs and strive to maintain a good cooperative relationship with all parties. 2. We select the best domestic manufacturers of supporting components to meet performance requirements and facilitate future maintenance and spare parts supply. 3. During the manufacturing process, we fully cooperate in arranging drawing review, product supervision, inspection and acceptance, and other stages of work to ensure that all work before product shipment proceeds smoothly.
After-sales service:
1. After-sales service principles: Customer first, timely and considerate, quality guaranteed.
2. Responsible for training user operators and maintenance personnel to ensure they are familiar with and master operating procedures and basic maintenance techniques.
3. We guarantee lifetime technical support for all equipment.
4. After-sales service measures
(1) Improve the after-sales service card, including records of feedback information on equipment operation, installation and commissioning.
(2) Quality guarantee period: 12 months after acceptance.
(3) Our company has professional after-sales service personnel and has established a warehouse of commonly used spare parts and tools. We can supply spare parts and special tools required during the commercial operation of the equipment for a long time. All spare parts that need to be replaced for the equipment supplied by our company are guaranteed to be supplied at the most favorable market price and replaced free of charge.
(4) If equipment malfunctions, we will respond within 1 hour of receiving the information, and our maintenance personnel will arrive on-site within 24 hours to resolve the issue and provide free replacement or repair services. For equipment damage not caused by the supplier's responsibility, we will prioritize providing spare parts and fulfill our repair obligations. Regarding financial issues, we will generally resolve the malfunction first and then negotiate the funding.
For any defects caused by product quality within the warranty period, we will provide free repair, replacement, and return services. We will also provide free technical training and support for the goods within the scope of the "three guarantees" (repair, replacement, and refund).
IV. After-sales service capabilities: Local after-sales service technical support.
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